Measurement

Sonnet Organization Measurement

Our baseline measurement process has these ten steps.

In partnership with our sponsor, we

  1. Determine the staff who will be invited to participate
  2. Identify the background questions that will support the most useful analyses
  3. Select the best time frame for the assessment
  4. Create a compelling notice to announce the project and to invite everyone’s participation
  5. Send the link to the survey on the opening day of the assessment period
  6. Send reminders, if necessary, to encourage the highest possible participation rate
  7. Close the assessment and conduct agreed upon interviews
  8. Review data analyses and recommendations
  9. Share a PowerPoint summary of results
  10. Meet with stakeholders to discuss findings and to craft priority actions

We collect essential data

Reliable data should drive improvement efforts. Without it, it’s nearly impossible to create a defensible business rationale; we don’t have a way to prioritize action; and there is no ability to assess progress. We need to start strengthening employee-built change capability with a valid assessment.

To this end, we offer a targeted, baseline assessment (8-10 minutes online) that queries the presence of specific behaviors and beliefs associated with organizational resilience, a collective ability to respond productively to change and adversity. We ask respondents to consider their workgroup and to rate the frequency or agreement with stated items.

  1. We work with the sponsor to add background questions to provide the most useful analyses of the data. Here is a set of Background Questions we recommend for consideration. These questions customize how we will analyze your data.
  2. Of course, for the very best view of the organization or part of an organization under study, it is critical that we help you recruit the most participation possible. Our practice leads us to recommend these Criteria for a Successful Survey Experience.
  3. We collect data using one of two methods: 1) SurveyMonkey, which is familiar to many employees, or 2) a weblink survey that returns an immediate PDF summary of the participant’s own responses. For clients who want to incent participation, provide immediate feedback, and begin conversations about group resilience, this is a unique and excellent option. It’s an immediate intervention. Here is a sample Summary Report available with this option.
  4. We also recommend an accompanying Qualitative Study to provide context for this analysis. To do this, we ask to interview a subset of volunteer respondents about their experience of the survey and what they were considering in their setting as they answered the items. Analysis of such data provides richer background for analysis of survey results.

We analyze and translate your data for Insight and Action

We translate data collected to information valuable to your organization. Survey responses are analyzed using statistical techniques that build a corporate description, a table of strengths and opportunities, and an understanding of the data by the factors the client selected. This information sets the stage for robust, in-depth discovery of how vital conditions in the organization are acting as supports for resilient beliefs and behaviors.

In improvement science, data that cluster with the least variation around a high average score represent a strength. These items and the items with the greatest variation around a low average score are highlighted for detailed discussion and thorough understanding. Here is an Example of Survey Item Variation that prompts the prioritization of results discussion.

We protect participants

Participation in a study is always voluntary and there are no adverse effects for non-participants. All data are confidential. Survey data are collected and retained on a secure server with access only to the researchers. All data are reported in the aggregate with no identification of individuals. To ensure participant protection, a review of research protocol by the Fielding Graduate University Institutional Review Board is available for studies done in collaboration with the Institute for Social Innovation.

I look forward to discussing how to measure, strengthen, and fully activate this resilience advantage in your organization.