A leader for quality in a large pharmaceutical supply organization described pressure to launch a Six Sigma improvement project, but she was hesitant. “Have we laid the groundwork for success or are we just pushing ahead? Are we ready?” I …

Toyota Lean methodology offers a particularly useful tool for literally picturing the “as is” and “to be” of a process or behavior to be improved. It’s called an “A3 Report” and is named after the A3 copy paper size, roughly 11” …

Via survey and interview, we collect data on the presence of specific beliefs and behaviors associated with organizational resilience. These data are analyzed to create a table of strengths to leverage as well as potential faultlines. Items can then be …

Our research indicates that when organizations respond, innovate, and learn in the face of change and adversity; that is, exhibit collective resilience, employees working together demonstrate these beliefs and behaviors. Assessing the presence of these items using quantitative and qualitative …

To build breakthrough organizational change capacity, we need to fortify specific beliefs and behaviors among employees. As employees work together, these collective resilience characteristics become valuable strengths that are a ready resource during change and adversity. These collective resilience strengths …

Here is a sequence of project activities with likely minimal time frames. Timelines may depend on stakeholder availability, rollout of planned action, and monitoring period. Of course, the ultimate goal of an organizational resilience study is the improvement of the …

Our research indicates that when organizations respond, innovate, and learn in the face of change and adversity; that is, exhibit collective resilience, employees working together demonstrate these beliefs and behaviors. Assessing the presence of these items using quantitative and qualitative …

Using our programmed weblink, each respondent can receive an immediate PDF summary of his or her workgroup assessment. This prompt feedback is instant topic reinforcement, a learning opportunity, a conversation starter, and a tool for group discussion. Building resilience capacity …

Which survey items shall we examine first? Analysis of variation in survey responses can help determine which resilience characteristics to start examining in depth. A goal in improvement science is to raise the average performance score and lower the standard …

Together, we will select the background questions for your survey so that your data is analyzed in ways most valuable to you. For example, it may be important to view your data by business unit, by managerial status, and by …