We’ve just got each other’s back.

For a recent physician visit, I arrived at a very quiet office. Pleased that it was so calm, I remarked to the two staff members behind the desk that it must be a slow day. “Oh, no!”, they exclaimed, “This …

Ready, Set… Are we ready?

A leader for quality in a large pharmaceutical supply organization described pressure to launch a Six Sigma improvement project, but she was hesitant. “Have we laid the groundwork for success or are we just pushing ahead? Are we ready?” I …

Can we talk…you know, about our people-built change readiness?

We have to talk… During a career in Quality and Process Improvement using Lean Six Sigma and project management tools and techniques, I realized that I was nearly always bumping into the people side of change, but we weren’t talking …

Organizational Resilience Capacity – An Unopened Asset?

Can our organizations afford hidden or unrealized assets – unnoticed, undeveloped, or untapped resources? Organizational resilience capacity as built up by employees is one of those quiet assets that can go unrecognized yet be vital to responding to change and …

Using the Analytical Tool from Lean Six Sigma: The A3 Report

Toyota Lean methodology offers a particularly useful tool for literally picturing the “as is” and “to be” of a process or behavior to be improved. It’s called an “A3 Report” and is named after the A3 copy paper size, roughly 11” …

Analyzing Your Prioritized Items

Via survey and interview, we collect data on the presence of specific beliefs and behaviors associated with organizational resilience. These data are analyzed to create a table of strengths to leverage as well as potential faultlines. Items can then be …

A Behavioral Model of Organizational Resilience

Our research indicates that when organizations respond, innovate, and learn in the face of change and adversity; that is, exhibit collective resilience, employees working together demonstrate these beliefs and behaviors. Assessing the presence of these items using quantitative and qualitative …

Building Breakthrough Organizational Change Capacity

To build breakthrough organizational change capacity, we need to fortify specific beliefs and behaviors among employees. As employees work together, these collective resilience characteristics become valuable strengths that are a ready resource during change and adversity. These collective resilience strengths …

Timeline for a Typical Project

Here is a sequence of project activities with likely minimal time frames. Timelines may depend on stakeholder availability, rollout of planned action, and monitoring period. Of course, the ultimate goal of an organizational resilience study is the improvement of the …